Frequently Asked Questions

ORDERING

DO YOU OFFER BULK OR WHOLESALE PRICING?

Grassroots Herb Supply and Grassroots Exotics currently offer retail sales only. We do not offer bulk or wholesale pricing at this time.

CAN I PLACE MY ORDER BY PHONE?

We currently accept orders through our website only. Ordering online ensures that your payment is processed securely and allows you to easily receive order confirmations, shipping updates, and tracking information.

CAN I ADD TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?

Unfortunately, we cannot add items to an order once it has been placed. If you place multiple orders within a short period of time, we will do our best to combine them when possible; however, we cannot guarantee that orders will be processed or shipped together.

WHY AM I BEING CHARGED SALES TAX?

We collect sales tax where required by applicable state and local laws. The amount and taxability of an order are determined by the shipping destination and products purchased and will be calculated at checkout.

🌿 HERBS & BOTANICALS

WILL THE PRODUCT I RECEIVE LOOK EXACTLY LIKE THE PHOTO?

Our product photos represent botanicals we have carried, but herbs are natural agricultural products. Color, cut, texture, aroma, and other characteristics may vary slightly from one harvest or lot to another. These natural variations are completely normal.

HOW ARE YOUR BOTANICALS PACKAGED?

Our dried botanicals are packaged in resealable Kraft paper bags designed to help keep your products fresh and make storage easy.

HOW SHOULD I STORE MY HERBS?

Herbs are best stored away from light, heat, air, and moisture. A cool, dry pantry or cupboard is ideal. For longer-term storage after opening, we recommend transferring your herbs to a clean, airtight container. Glass jars are an excellent option because they do not absorb scents or moisture.

WHAT IS THE SHELF LIFE OF YOUR HERBS?

Most properly stored dried botanicals have a shelf life of approximately 2–3 years. Your individual product will include a Best By date on its packaging.

WHERE ARE YOUR BOTANICALS GROWN?

We thoughtfully source our botanicals from trusted growers around the world. Because origins may change between lots, current sourcing information is provided on each product label rather than individual product pages.

If you would like to confirm the current origin of a specific botanical before ordering, contact us at support@grassrootsherbsupply.com and we'll be happy to help.

DO YOU PROVIDE DOSING OR MEDICAL INFORMATION FOR HERBAL PRODUCTS?

We do not provide dosing instructions, diagnoses, treatment recommendations, or individualized medical advice regarding our botanical products. Herbs can interact with medications and may not be appropriate for everyone, so we recommend consulting a qualified healthcare professional regarding your individual circumstances.

ARE YOUR HERBS ORGANIC?

We thoughtfully source our herbs as organic, wild-harvested, or conventionally grown without the use of pesticides or harmful additives.

While many of the herbs we purchase meet organic standards, using the term officially requires USDA organic handler certification, which we have chosen not to pursue at this time. Instead, we focus our energy where it matters most to us: sourcing high-quality botanicals, maintaining strong relationships with our growers, and handling each herb with care from start to finish.

🪴 LIVE PLANTS — GRASSROOTS EXOTICS

WILL MY PLANT LOOK EXACTLY LIKE THE PHOTO?

Plants are living, naturally unique products. Unless a listing specifically states “Exact Plant Pictured,” you will receive a plant similar in variety, size, and maturity to the plant shown.

Leaf count, size, shape, coloration, variegation, pattern, and overall appearance will naturally vary from plant to plant. Minor cosmetic imperfections are also a normal part of growing and shipping live plants.

WHAT SIZE PLANT WILL I RECEIVE?

The pot size for each plant is listed under Product Features on the individual product page. Pot size refers to the approximate size of the nursery pot and does not indicate the exact height or width of the plant.

DO YOU INCLUDE PLANT CARE INSTRUCTIONS?

Basic light, water, humidity, and growing-medium recommendations are included on each plant listing to help you determine whether a plant is a good fit for your environment.

Remember that every home and growing environment is different, so watering frequency and other care needs should be adjusted based on your plant and conditions rather than following a rigid schedule.

ARE YOUR PLANTS SAFE FOR PETS?

Pet safety varies by species. Many common houseplants, including Alocasias and other aroids, may be harmful if ingested by pets or people. Please research the specific plant before purchasing if pet or child safety is a concern.

WHY DOES MY PLANT LOOK A LITTLE DIFFERENT AFTER SHIPPING?

Plants can experience temporary stress during transit. Slight drooping, curled leaves, minor cosmetic damage, or the loss of an older leaf can occur and does not necessarily indicate that your plant is unhealthy.

Give your new plant time to acclimate to its environment after arrival, and avoid making unnecessary major changes immediately after shipping.

WHAT IF MY PLANT ARRIVES DAMAGED?

We've got you covered by our Grassroots Guarantee. 🌿

If your plant arrives significantly damaged or in poor condition, contact us at support@grassrootsherbsupply.comwithin 24 hours of carrier-confirmed delivery.

Please include your order number along with clear photographs of the entire plant, the affected areas, and the shipping box and packaging. Please do not discard the plant or packaging until we've reviewed your claim.

Qualifying claims may receive a replacement or refund depending on availability and the circumstances of the order. Please see our Return Policy for complete Grassroots Guarantee terms.

CAN I RETURN A LIVE PLANT?

No. Because live plants are perishable products, all live plant sales are final and we do not accept returns or exchanges.

Plants that arrive significantly damaged or in poor condition may qualify for replacement or refund under our Grassroots Guarantee. Claims must be submitted within 24 hours of carrier-confirmed delivery.

DO I NEED COLD WEATHER PROTECTION?

If the average daytime temperature at your delivery destination is below 50°F, we strongly recommend adding Cold Weather Protection to your live plant order.

Our Cold Weather Protection includes additional insulation and a 72+ hour heat pack to help protect your plant during transit.

Temperature-related damage is not covered by the Grassroots Guarantee when Cold Weather Protection is recommended but declined.

📦 SHIPPING & DELIVERY

HOW MUCH DOES SHIPPING COST?

Shipping rates vary depending on what you're ordering.

Grassroots Herb Supply: We offer FREE standard domestic shipping on herb and botanical orders of $35 or more. Shipping for orders under $35 is calculated according to the available shipping options at checkout.

Grassroots Exotics: Live plants ship for a $15 flat rate within the United States, with FREE shipping on live plant orders of $75 or more.

Please see our Shipping Policy for complete details.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Grassroots Herb Supply's current processing time is generally 2–3 business days, unless otherwise stated.

Live plant processing and shipping times may vary based on availability, weather conditions, and fulfillment requirements. Please refer to your product listing and order confirmation for applicable information.

Purchasing expedited shipping affects carrier transit time only and does not shorten our order-processing time.

HOW CAN I TRACK MY ORDER?

Tracking information will be emailed to the email address provided at checkout once your order ships. You can also view available order and tracking information through your customer account on our website.

MY TRACKING SAYS MY PACKAGE IS LOST. WHAT SHOULD I DO?

Contact us at support@grassrootsherbsupply.com and we'll help determine the appropriate next steps based on the tracking information and shipping carrier.

MY TRACKING SAYS DELIVERED, BUT I CAN'T FIND MY PACKAGE. WHAT SHOULD I DO?

First, check with other members of your household, neighbors, and any mailroom, front desk, parcel locker, or other delivery area associated with your address. We also recommend contacting the shipping carrier directly, as they may be able to provide additional delivery information.

All orders are shipped with tracking. Packages marked as delivered by the shipping carrier are considered successfully delivered and are not eligible for replacement or refund due to non-receipt.

Grassroots Herb Supply & Exotics is not responsible for packages lost or stolen after carrier-confirmed delivery.

For live plant orders, the 24-hour Grassroots Guarantee period begins at the time of carrier-confirmed delivery, regardless of when the package is retrieved or opened.

DO YOU SHIP INTERNATIONALLY?

No. At this time, Grassroots Herb Supply and Grassroots Exotics ship within the United States only. We do not currently offer international shipping.

DO YOU SHIP TO ALL U.S. STATES AND TERRITORIES?

Grassroots Herb Supply: Yes! Our herbs and botanical products ship to all U.S. states and territories.

Grassroots Exotics: Live plants are currently shipped within the continental United States only. We do not ship live plants to Alaska, Hawaii, U.S. territories, or internationally at this time.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

If your order has not yet been processed or shipped, we will do our best to correct the address. Once an order has shipped, we cannot guarantee that the delivery address can be changed or that the package can be recovered or rerouted.

Orders shipped to the address provided at checkout are not eligible for refund or replacement due to an incorrect customer-provided address.

WILL MY HERBS AND LIVE PLANTS SHIP TOGETHER?

No. Grassroots Herb Supply botanicals and Grassroots Exotics live plants may be fulfilled and shipped separately. If your order contains both botanicals and live plants, you may receive multiple packages and separate tracking information. Shipping charges are calculated at checkout based on the products in your order and their applicable shipping rates.